FAQ

Hailo is your health co-pilot: a smart, clinically validated prevention platform. Through targeted blood tests, physician-signed insights, and personalized action plans, we help you live healthier — proactively, understandably, and data-driven.

For anyone actively engaged with their health — from young professionals to health-conscious 50+ — who values insight, advice, and prevention. Do you have specific goals? Hailo adapts to your rhythm and lifestyle.

Intelligent lab tests Results are clinically validated and reviewed by physicians 24/7 support and personalized lifestyle advice 750+ blood draw locations in the Netherlands — nearby and easy to book Transparent pricing and no hidden costs

We start with your goals, health history, and lifestyle You easily book a lab test through our network Our physicians analyze the clinical data You receive a clear, personalized action plan You track progress and retest where needed

During intake, you give us insight into your goals, lifestyle, and background. Our AI and physicians use this information to: Select relevant tests – keeping costs low Advise what your body needs now Provide follow-up tips that are realistic and personally supportive

That depends on your signals, goals, and outcomes. We recommend retests only when there are concrete insights — no standard schedule. This keeps it personal and cost-efficient.

Through our platform, you choose a suitable test package. Then you select one of the 750+ blood draw locations in the Netherlands. Book online; you'll receive a confirmation and location details.

At more than 750 locations throughout the Netherlands, so you can always find one nearby.

We analyze up to 100 biomarkers that together provide insight into heart health, hormones, metabolism, nutritional status, and more.

Hailo automatically sends you a reminder when it's time for a retest, based on your profile and previous results.

Certainly. You can have additional biomarkers tested at any time via our add-on functionality. This way, you test what's truly relevant to you.

Within 3-5 business days after the blood draw, you'll receive your results. You'll get a notification of your clinically validated report in your Hailo dashboard.

All your insights are reviewed by a physician according to clinical standards. If something deviates, we provide explanation, risk assessment, AND next steps based on the latest science.

Every result is checked and interpreted by a qualified physician or specialist. This ensures clinical quality.

You receive clear explanations for each biomarker — including whether your values fall within the optimal range, what this means, and what you can do.

In the Hailo dashboard, you see your health score, biological age, and performance on important health domains, such as heart health and hormones.

Yes, your dashboard is continuously updated with new tests, making it easy to track your progress.

Your action plan contains concrete, tailored advice: nutrition, exercise, supplements, and lifestyle. Always aligned with your profile and goals.

Yes, all our recommendations are based on the latest clinical insights and approved by physicians and experts in preventive medicine.

Anything about your biomarkers, how your lifestyle affects them, and which actions you can best take. Our AI assistant is always ready to help.

Yes. The assistant is trained on scientific medical sources and validated guidelines – and is continuously improved.

Yes — Hailo works preventively and independently. Since everything is clinically validated, you don't need a referral; you start directly when it suits you.

Your data is safe, protected under GDPR/EU rules. Data is stored encrypted in Europe, and only shared with physicians or coaches with your permission.

Yes. All test data, reports, and communications are secured and only visible to you, your Hailo physician, and any coaching team — of course, with your permission.

No. Your data is yours. We don't share anything with third parties unless you explicitly consent.

Our plans include: 24/7 access to the online platform Personalized lab test at a nearby blood draw location Clinically validated report Personal action plan AI support & monitoring Additional retests or specialist advice can be ordered separately.

See our pricing page for a transparent comparison of packages, including all costs — with no surprises.

Yes, you can add extra tests as add-ons at any time. These are intelligently selected based on your profile or specific health questions. This way, you maintain control over your health and only test what's relevant.

You can pay securely with iDEAL, credit card, or direct debit.

Current packages are privately funded. Some employers or insurers may recognize it as a prevention benefit. Check their reimbursement terms.

Send us a message via support@hailo.health. We aim to respond within 24 hours.

Currently, we offer early-access lists. You get access to the full platform once your plan is active.

For abnormal biomarkers or major questions, you can book a 1-on-1 consultation with a physician or coach — only if needed. No obligation, just an option.